VRX offers a number of services in the field of customer support in order to respond directly and effectivelly to every issue that might arise related to our products and services.

For this cause, VRX has well trained staff who offer multi-level support in the following areas:

Traffic signaling studies and research according to the existing regulations of each country.

Adjustment of the traffic signals destined for installation to the already established signaling facilities. In that way, the traffi signals will be compatible with the techical specifications of the project, as well as easy intergration with previously installed equipment from other manufacturers.

The well trained technical staff of VRX is always ready to answer every question of technical or other nature, related to VRX products and sevices, during normal working hours.

The website of VRX is designed in such a way that it can effectively provide a wide range of support services, whereby the customer may:

• Search for technical information related to the VRX products in his possession.
• Contact VRX easily and directly to the department in charge for any issue that arises.
• Create a free account to the on-line after-sales support system where he will have access to installation instructions in electronic format as well access to any existing knowledge databases related to the products he has purchased for troubleshooting.
• Obtain free access to the Traffic Light Selection Wizard which provides the ability to create and request technical and/or pricing information for the traffic light and traffic light equipment of his choice.
• Optionally subscribe to the VRX newsletter, to receive news and information related to VRX products and services.

VRX offers a 5 (five) year guarantee for each product. During this period of time VRX is responsible for fully repairing and/or replacing the product, without any cost as long as the malfunction is not due to improper use of the product.